3 Ways to Build Better Relationships with AI in Customer Experience For instance, the Smart Composer solution from Local Measure empowers agents to rapidly generate responses to customer queries, optimizing tone, grammar, and communication quality instantly. “For...
Former Tinder CEO's startup to fight loneliness with AI chatbot gets backing by Sequoia Chatbot Arena is a website where visitors converse with two random AI language models side by side without knowing which model is which, then choose which model gives the best...
Companies using generative AI in CX "The oldest Gen Zers are turning 24 this year. As this generation ages and moves into careers, their spending power will only grow — and their brand loyalties are being formed now," said Reznik. According to a 2023 Statista report,...
Conversational Intelligence: 5 Use Cases to Enhance Contact Center Performance As a result, the GenAI application has something to work from – as do live agents during voice interactions –enhancing the contact center’s knowledge management strategy. Generative AI...
Natural language processing drives conversational AI trends Security and Compliance capabilities are non-negotiable, particularly for industries handling sensitive customer data or subject to strict regulations. Scalability and Performance are essential for ensuring...